Privacy Policy

Paragon Chauffeur Service (trading name of Paragon Executive Travel Limited)
Company number: 15491806
Registered office: 439–441 Cheetham Hill Road, Manchester, England, M8 0PF
Email: info@paragonexecutive.co.uk
Phone: +44 161 820 0779
Last updated: 28 September 2025

1) Who we are

This policy explains how Paragon Executive Travel Limited (“we”, “us”, “our”) collects and uses your personal data when you visit our website, enquire, or book our chauffeur services. We are the Data Controller under UK GDPR and the Data Protection Act 2018.

2) What this policy covers

Visitors to our website and booking pages
Individual passengers and account holders (including corporate accounts)
Enquirers, suppliers, contractors and drivers
This policy does not cover external websites linked from ours.

3) Personal data we collect

Identity & contact: name, email, phone, company, job title, billing/booking contacts.
Journey & booking: pick-up/drop-off addresses, dates/times, flight numbers, passenger names, luggage/child seats, notes.
Account & payment: invoices, payment status/method (we do not store full card numbers; card data is handled by our PCI-compliant payment processor).
Communications: emails, calls (time/date and summaries), web forms, chat, feedback.
Device & usage: IP address, browser, pages viewed, referral source, cookie IDs.
Operational (drivers/vehicles): driver credentials, vehicle identifiers, GPS/telematics; CCTV/dashcam where used.
Sensitive data: We don’t aim to collect special category data. If you share health or accessibility needs, we use them only to provide the service, and with consent where required.

4) How we collect data

Directly from you (enquiries, quotes, bookings, account setup).
From third-party bookers (e.g., your PA or employer) acting on your behalf.
Automatically via cookies/analytics when you use our site or booking tools.
From our providers (e.g., payment and fraud-prevention services).

5) Why we use your data (lawful bases)

Provide and manage bookings (contract) — take reservations, dispatch vehicles, send updates, issue invoices.
Customer support & service messages (contract/legitimate interests).
Payments, accounts & legal compliance (legal obligation/contract) — accounting, tax, audit, insurance.
Safety, security & fraud prevention (legitimate interests/legal obligation).
Marketing (optional) (consent; legitimate interests for B2B) — you can opt out anytime.
Analytics & site improvement (consent for non-essential cookies; legitimate interests for essential).

6) Cookies and similar technologies

We use essential, analytics, and booking-widget cookies. Where required, we obtain consent via our cookie banner. Manage preferences in your browser and via our cookie settings link.

7) Sharing your data

Shared only with: booking/dispatch software, payment processors/banks, drivers/partner fleets, IT/hosting/email/SMS providers, professional advisers/insurers, and law enforcement/regulators when required. We do not sell your data.

8) GPS, telematics & CCTV/dashcams

Used for safety, service quality, and dispute resolution. Data is retained for a limited period and accessed only by authorised personnel unless needed for investigations or legal obligations.

9) International transfers

Where providers process data outside the UK, we use safeguards such as the UK IDTA or Standard Contractual Clauses plus additional security.

10) Retention

Booking & invoice records: up to 6 years
Support correspondence: up to 3 years
Marketing preferences: until you opt out/withdraw consent
Telematics/CCTV/dashcam: typically 30–90 days unless needed longer

11) Marketing choices

Non-marketing service messages may be sent about bookings. Marketing emails/SMS are based on consent (or soft opt-in where lawful). Unsubscribe anytime via the link or by contacting us.

12) Your UK GDPR rights

Access, rectification, erasure, restriction, objection (including profiling), portability, and withdrawal of consent. Contact us (Section 16). We respond within one month.

13) Children

Not directed to children under 16. If a child has provided data, contact us to delete it.

14) Security

We use administrative, technical, and organisational measures (role-based access, encryption in transit, secure hosting, monitoring). No method is 100% secure, but we maintain high standards.

15) Third-party links & widgets

Third-party booking/payment tools and links operate under their own privacy policies.

16) Contact us

Paragon Executive Travel Limited
439–441 Cheetham Hill Road, Manchester, England, M8 0PF
Email: info@paragonexecutive.co.uk
Phone: +44 7572 222296

17) Complaints

You may complain to the Information Commissioner’s Office (ICO): Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF | 0303 123 1113 | ico.org.uk. Please contact us first so we can try to resolve your concern.

18) Changes to this policy

We may update this policy periodically and will show the latest date at the top.

PARAGON